Privacy Policy
Last updated: 15 September 2026
North Shore Piano Academy respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, or engage in our piano teaching services.
About us
North Shore Piano Academy provides private piano lessons for children and adults in the North Shore and surrounding areas of Sydney, NSW.
For privacy-related enquiries, you can contact us through the contact details provided on our website.
Information we collect
Depending on how you interact with us, we may collect:
Your name
Parent or guardian name
Email address
Phone number
Residential or lesson address
Student age
Information about the student’s musical experience and goal’s
Lesson preferences and availability
Payment and invoicing information
Information provided through enquiry, booking or enrolment forms
Communications between you and North Shore Piano Academy
Website usage information, such as IP address, browser type and pages visited.
We generally do not need to collect sensitive personal information. If sensitive information is voluntarily provided to us, we will handle it in accordance with applicable privacy laws.
How we collect information
We may collect personal information:
Through our website’s contact and enquiry forms
When you book a trial lesson
When you enrol in piano lessons
By email, phone, SMS or other forms of communication
When you make payments or request an invoice
Through our website and associated technologies such as cookies and analytics
Directly from a parent or guardian where the student is under 18
We generally collect personal information directly from you or your parent/guardian.
Why we collect and use personal information
We may use your personal information to:
Respond to enquiries
Arrange and provide piano lessons
Manage student enrolments and lesson schedules
Communicate with students and parents/guardians
Process payments and issue invoices
Maintain business and financial records
Improve our services and website
Send relevant information about our services where permitted by law
Manage bookings, cancellations and other administrative matters
Comply with legal and regulatory obligations
We will only use personal information for purposes reasonably connected with our business and the services we provide, or otherwise as permitted by required law.
Disclosure of personal information
We may disclose personal information to service providers that assist us in operating our business and website.
These may include providers of:
Website hosting and website management
Online forms and booking systems
Payment processing
Accounting and invoicing
Email and communication services
Website analytics and advertising services
We do not sell your personal information.
Where reasonably practicable, we take steps to ensure that third-party providers handle personal information appropriately.
Overseas service providers
Some technology and service providers we use may store or process information outside of Australia.
Where this occurs, your personal information may be disclosed to overseas recipients depending on the services we use.
For example, website, email, payment, analytics and advertising providers may operate servers or businesses outside of Australia.
Cookies and analytics
Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.
We may use analytics and advertising services to understand website traffic, measure advertising performance and improve our marketing.
You can generally control or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.
Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be stored electronically using our website, email, cloud-based software and other business systems.
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, or where required by law.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
Accessing or correcting your information
You may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.
To make a request, please contact North Shore Piano Academy using the contact details on our website.
We will respond to reasonable requests within a reasonable period and in accordance with applicable privacy laws.
Privacy complaints
If you believe that we have mishandled your personal information or breached applicable privacy obligations, please contact us and provide details of your concern.
We will investigate your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
You can find information about making a privacy complaint at:
Office of the Australian Information Commissioner
Privacy of children
Our services are available to children and adults.
Where a student is under 18, we may collect personal information from and communicate with their parent or legal guardian for purposes associated with providing piano lessons.
Parents and guardians may contact us regarding the personal information we hold about their child.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The latest version will always be published on this page.