Terms & Conditions
North Shore Piano Academy
These Terms & Conditions apply to piano lessons provided by North Shore Piano Academy.
Piano Lessons
North Shore Piano Academy provides private piano lessons for children and adults, including beginner, intermediate and advanced tuition, AMEB preparation and general music education.
Lessons may be provided at the North Shore Piano Academy studio in Hornsby Heights, at the student’s home where agreed, or online.
Lesson Bookings
Lesson times are reserved specifically for each student. Students are expected to attend their scheduled lesson at the agreed time.
Regular weekly lessons are recommended to ensure consistent progress and development.
Cancellations/missed lessons
If a student is unable to attend a lesson, reasonable notice should be provided as soon as possible.
Where sufficient notice is provided, the teacher may offer a make-up lesson or alternative arrangement, subject to availability.
Lessons missed without adequate notice may be charged at the normal lesson rate as the lesson time is reserved exclusively for the student.
If the Teacher needs to cancel a lesson, the lesson will be rescheduled or otherwise addressed with the student.
Payments
Lesson fees are payable according to the pricing and payment arrangements agreed at the time of the booking.
Any outstanding fees should be paid as soon as possible.
Lesson duration and fees
Lesson duration and fees are confirmed at the time of enrolment.
Current lesson pricing is available on our Pricing page.
Prices may be updated from time to time. Students will be notified of any applicable changes before they take effect.
Termination of lessons
Students may discontinue lessons by providing 4 weeks of notice.
North Shore Piano Academy may also discontinue lessons where appropriate, including in circumstances involving repeated non payment, persistent non-attendance of inappropriate behaviour.
Any termination of lessons will remain subject to the student’s right under the Australian Consumer Law.
Student Responsibilities
Students are encouraged to:
Arrive on time for lessons
Bring any required books or learning materials
Practice regularly between lessons
Treat the teacher, other students and property with respect
Follow reasonable instructions relating to safety and the lesson environment.
Parents or guardians are responsible for ensuring that children arrive and depart safely where applicable.
Practice and Progress
Progress depends on a variety of factors, including but not limited to; attendance, practice, effort, previous experience and individual learning ability.
North Shore Piano Academy provides structured tuition and guidance but does not guarantee a particular examination result, grade, performance outcome or rate of progress.
Examinations and Performance oppurtunities
Students may be offered opportunities to participate in musical examinations, performances, workshops, competitions or other musical activities where appropriate.
Examination and registration fees, accompanist fees, venue fees and other third-party costs are not included in standard lesson fees unless specifically stated.
Online lessons
Where online lessons are arranged, students are responsible for having a suitable device, internet connection and appropriate environment for the lesson.
Technical difficulties outside of the reasonable control of North Shore Piano Academy may affect the lesson.
Communication
Parents, guardians and adult students may contact North Shore Piano Academy regarding lesson scheduling, payments, progress and other matters relating to tuition.
Important changes to lesson arrangements may be communicated by email, SMS or other agreed communication methods.
Privacy
Personal information collected in connection with our lessons will be handled in accordance with our Privacy Policy.
Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, consumers have rights including the cancellation of the service contract and a refund for the unused portion or compensation for its reduced value, subject to the circumstances and requirements of the law.
Changes to these terms
North Shore Piano Academy may update these Terms & Conditions from time to time. Updated terms will be published on this website and will apply to future bookings and arrangements where applicable.
Contact
If you have any questions regarding these Terms & Conditions, please contact:
North Shore Piano Academy
Email: northshorepianoacademy@gmail.com